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Owned and operated by Pillow & Co LLC, we are happy to answer questions about pizza ovens, outdoor kitchens, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on how to start a return, please review our Return Policy page. We want you to be completely confident in your purchase.
Can I exchange an item for a different model?
Yes, exchanges are available within our return window. Simply reach out to our team by email or phone and we will walk you through the process for swapping to a different pizza oven, fridge, or kitchen setup.
How do I choose the right outdoor kitchen setup?
Consider the size of your patio or deck, how often you plan to cook outdoors, and which appliances matter most to you. Our team can help you compare pizza ovens, outdoor fridges, and full kitchen configurations to find the best fit.
What fuel types do your pizza ovens use?
Our pizza oven collection includes models that run on wood, gas, or a combination of both. Each product page lists fuel type, cooking capacity, and temperature range so you can match the oven to your cooking style.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
Not the right fit for your patio? Return eligible items within 30 days as outlined in our Return Policy.
